Get in Touch With Us
This is the page to use if you want to reach the editorial team behind Top Sports Betting Sites. We cover reader questions about our sportsbook rankings, corrections, complaints about payouts or bonus terms, and commercial enquiries. Write to us at [email protected] and include as much detail as you can — the sportsbook name, the date, and what actually happened.
One thing to be clear about before you write: we are an independent comparison site, not a betting operator. We cannot see your account, release a withdrawal, verify your documents or reverse a bonus forfeiture. For anything account-specific you need the sportsbook's own support desk. What we can do is record the issue, check it against what we know, and factor it into the next review update.
How our funding works, and why we say so here
Some of the operators listed on this site pay us a commission when a reader signs up through our links. That is how the site is paid for. It does not buy a position in the rankings, and it does not stop us publishing the drawbacks of a brand that pays us. If you think a review reads more favourably than the evidence supports, say so in an email — that is a legitimate reason to contact us and we treat it as one.
What to include so we can actually help
- The sportsbook — the exact brand name as it appears on the site, since several operators run similar names across different regions.
- What happened — a withdrawal delay, a bonus that did not credit, a market that settled oddly, a limit applied to your account.
- Dates and amounts in C$ — approximate is fine, but timing matters when we are assessing a pattern of payout delays.
- Your payment method — Interac, card, bank wire, voucher or crypto. Delays behave very differently by method.
- Your province or territory — availability and age rules differ across Canada and it changes what advice is useful.
Please do not send passwords, full card numbers, or scans of ID. We never need them and we do not want them on file.
Questions about the ranked operators
Most reader mail is about the brands at the top of our list. Here is what we can tell you about the ones we get asked about most, including where each falls short. Offers change often — always read the terms on the operator's own site before you deposit.
Instant Casino
It sits first because its headline sportsbook promotion is a combo-bet enhancement rather than a deposit-match that has to be cleared: up to 40% extra on combo bets. Boosts of that type usually depend on the number of legs and minimum odds per leg, and the uplift is normally capped, so check those conditions before you build a big multi. Our editorial rating is 10.0 — our own assessment, not a customer-review score. The limitation readers raise most is the same one that applies to every brand here: it is not licensed by a Canadian provincial regulator, so any dispute is handled under an international licensing framework rather than by a body in your province.
Ivibet
Ivibet earns a 9.9 from us on market breadth and a sportsbook front end that holds up on mobile browsers, which matters for in-play betting on NHL and NBA. Its welcome offer is a sport bonus up to €150 — and that is the practical drawback for Canadians: the promotion is denominated in euros, so the C$ value you receive depends on the conversion applied at the time. Confirm whether you can hold a CAD balance before claiming, and check the rollover and minimum-odds requirement attached to the bonus.
Betninja
Also rated 9.9, Betninja is the one to look at if you want a large headline package across both sports and casino: a welcome offer up to $2,500 plus 100 free spins. Large maximums like that are tiered — you only reach the top figure with a correspondingly large deposit, and the spins portion usually carries its own wagering requirement separate from the cash bonus. Treat the advertised ceiling as the best case, not the expected case. The mixed sports-and-casino structure also means some of the value sits in slots credit you may have no use for if you only bet on hockey and football.
Skycrown
Skycrown rates 9.5 and leads with a 450% welcome bonus. A multiplier that high almost always comes with a low maximum bonus amount and a heavy rollover, so read the wagering requirement first and work out what you would actually need to stake to withdraw anything. Sports contribution to rollover is often weighted differently from casino play, which is the detail readers most often miss.
The shortlist at a glance
| Sportsbook | Headline offer | Our rating |
|---|---|---|
| Instant Casino | Up to 40% extra on combo bets | 10.0 |
| Ivibet | Sport bonus up to €150 | 9.9 |
| Betninja | Welcome offer up to $2,500 + 100 free spins | 9.9 |
| Skycrown | 450% welcome bonus | 9.5 |
| 5bet | C$45 free bet for C$30 | 9.4 |
| WSM Casino | 200% deposit bonus up to $25,000 + 50 free spins | 9.3 |
| DisCasino | 200% up to 10,000 USDT + 10% cashback | 9.2 |
| CoinPoker | Up to 40% extra on combo bets | 9.0 |
| VegasHero | 100% bonus up to 200 USDT | 8.9 |
| Wintino | 100% up to $150 | 8.9 |
Every bonus above requires a qualifying deposit or stake of your own money. None of them is free credit, and all carry wagering conditions set by the operator.
Money questions we get asked
Deposits and withdrawals generate more reader mail than anything else, so it is worth setting out what we can and cannot confirm. We publish the methods an operator advertises; we do not have access to their internal processing queues, and we do not present advertised speeds as measured results.
- Interac — the most common Canadian option, usually instant to deposit in C$, with withdrawals typically taking longer than the deposit leg. Availability varies by operator and sometimes by bank.
- Bank cards — widely accepted for deposits; some Canadian issuers decline gambling transactions, and refunds back to card can be slower than other routes.
- Bank wire — generally the slowest method and the one most likely to carry a fee, but often the only route for larger payouts.
- Vouchers and player transfers — useful where cards are declined; check whether the same method is available for withdrawal, since many are deposit-only.
- Cryptocurrency — typically the quickest withdrawal route once verification is complete, though network fees and the exchange rate between your crypto balance and C$ both affect what you end up with. Note that DisCasino and VegasHero quote bonuses in USDT rather than Canadian dollars.
Before you email us about a delayed payout, check three things: whether your KYC documents have been accepted, whether the withdrawal exceeds a daily or weekly payout limit, and whether any bonus wagering is still outstanding. Those three account for the large majority of the delays readers report to us. If none of them applies and the operator has gone quiet, tell us — a pattern across several readers is something we act on in our rankings.
What you can bet on, and what we can comment on
We field a lot of questions about coverage before people sign up. Broadly, the books we track cover the markets a Canadian bettor expects: NHL, NFL, NBA, MLB, CFL where offered, soccer across the major European leagues and international tournaments, plus golf, tennis and MMA. Bet types run from moneyline, puck line and point spread through totals, futures, player props, parlays and same-game parlays, with live in-play markets on the bigger fixtures. Horse racing and dedicated racebook sections are not universal — if that matters to you, ask before depositing and we will tell you what we have verified.
What we cannot do is confirm that a specific market will be open for a specific fixture. Limits, prop availability and SGP eligibility change game by game and account by account.
The casino side of these brands
Almost every operator on this list runs a casino alongside the sportsbook — slots, table games such as blackjack, roulette and baccarat, and live-dealer rooms streamed with real croupiers. Several also offer poker; CoinPoker's name reflects where its focus sits. This matters for two reasons when you contact us. First, some welcome packages mix sports credit with free spins, and the two halves usually clear under different rules. Second, casino play and sports betting often contribute at different rates toward the same wagering requirement. If your question is about a bonus that did not clear, tell us which side of the site you were playing on. Readers comparing casino-first brands may also find our overview of alternative casino platforms outside self-exclusion schemes useful for context on how internationally licensed sites operate.
Legal standing, age and where you can play
The operators featured here accept players from across Canada and run under international licences. That is not the same as approval by a Canadian government body, and we do not present it as such. None of them is licensed by a provincial regulator such as iGaming Ontario, and provincial rules on which sites may advertise or operate locally differ across the country. Online betting with offshore books sits in a grey area for Canadian bettors: individuals are not typically the focus of enforcement, but the consumer protections you would get from a provincially regulated operator do not apply in the same way.
Practical consequences for you: disputes go through the operator's licensing authority abroad rather than a Canadian ombudsman; terms may be governed by foreign law; and payment methods can be declined by Canadian banks. Minimum age is 19 in most provinces and territories and 18 in Alberta, Manitoba and Quebec — the operator may set its own minimum above that. Check your own province's position before you open an account, and never deposit more than you are willing to lose.
If you are contacting us because gambling has stopped being a leisure activity, say so plainly in your message. We will point you toward deposit limits, self-exclusion and time-out tools at the operator and to Canadian support services. We will not try to talk you back into a sportsbook.
How we build the rankings
Our ratings are editorial judgements, researched from operator terms, public licensing information, reader reports and ongoing monitoring of how sites behave over time. We have not staked, deposited or withdrawn money to produce them. We weigh odds pricing and how much vig a book takes, market depth across the sports Canadians actually bet, bonus terms read in full rather than from the banner, banking options that work in C$, payout reliability, verification friction, mobile usability and general reputation. Commission arrangements have no bearing on the order. If you can show us we have something wrong, we would rather correct it than defend it.
Response times and what happens next
A person reads every message. We aim to reply within two working days, and longer if your enquiry needs us to re-check an operator's current terms. Corrections that affect accuracy get priority over everything else. Commercial and partnership enquiries are welcome, but they are handled separately from editorial and are not a route to a better rating — please say upfront which you are sending.
Fact-checked and current as of Sep 25, 2026. If something on this site has drifted out of date since then, the fastest way to fix it is to tell us.